Terms and Conditions

1. Business Identification & Independent Status

Stepinstall.com is an independent American e-commerce enterprise operated by Candy Lee Simms located at 139 Powhatan Tri, Versailles, KY 40383. Stepinstall.com is an independent retailer of computer printers and retail software licenses. Stepinstall.com is not affiliated with, sponsored by, or endorsed by Microsoft, Norton, McAfee, Bitdefender, HP, Canon, Brother, or any other trademark holder.

Notice Regarding Technical Support: Stepinstall.com is strictly an e-commerce retailer. We do NOT provide remote tech support, computer repair, or account recovery services.

2. Pricing, Charges & Subscriptions

All prices are in USD. Prices displayed are final payable amounts plus applicable state sales taxes. Stepinstall.com sells fixed-term, non-recurring retail software licenses. We do NOT enroll customers into secret recurring subscriptions or unauthorized automatic renewals.

3. Fraud Prevention & 3-Call Verification Protocol

To stop fraudulent checkout and unauthorized payment card transactions, Stepinstall.com enforces a 3-call telephone verification policy to verify that the order was placed by the genuine cardholder. If telephone verification cannot be completed, the authorization is VOIDED immediately, resulting in ZERO transaction ($0.00) on your payment card. If you see any pending charge, you can contact our toll-free customer desk at 1-888-371-9293.

4. Returns & 30-Day Money-Back Guarantee

Customers may return physical hardware within 30 days of delivery in original condition. Digital license keys that have not been revealed or activated may also be refunded within 30 days. To initiate a return, contact support@stepinstall.com or call 1-888-371-9293.